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Frequently Asked Questions
Quick and clear answers to our most common shopping inquiries.
Frequently Asked Questions
Find quick answers to our most common questions about orders, payments, and delivery.
How can I track my order?
Once your order is dispatched, you will receive a tracking link via SMS and email. You can also contact our team directly on WhatsApp with your Order ID for real-time status updates.
How can I return or exchange a product?
We offer a hassle-free return and replacement window. If you receive a damaged or incorrect item, simply contact us within 7 days of delivery with your order details and photos of the product.
What payment methods are available?
We accept Cash on Delivery (COD) across Pakistan, as well as secure online payments, Bank Transfer, EasyPaisa, and JazzCash for seamless checkout convenience.
How long does delivery take?
Deliveries within major cities (Karachi, Lahore, Islamabad) typically take 2–3 working days. Deliveries to other regions across Pakistan take 3–5 working days.
How can I contact customer support?
You can reach our team via the contact form on this page, email us at urbanxpk@gmail.com, call +92 324 3436580, or click the WhatsApp floating button on your screen for instant live chat.